Last updated: June 23, 2026

At EverEase, we want you to feel completely confident trying our products. This Refund Policy explains your rights and how our 100-Day Money-Back Guarantee works. It forms part of, and should be read together with, our Terms of Service.

Our 100-Day Money-Back Guarantee

If you are not satisfied with your first order of EverEase, you may contact us within 100 days of the date your order was delivered to request a refund of the purchase price. You are not required to return the product — there is nothing to ship back, and no hoops to jump through.

• The Guarantee applies to a customer’s first order of EverEase and is limited to one money-back claim per customer or household.
• The Guarantee covers the purchase price of the product. Where any shipping charge applied to your order, that shipping charge is non-refundable.
• This Guarantee is intended to allow a genuine, good-faith trial of the product. We reserve the right to decline a refund where we reasonably determine the Guarantee is being misused — for example, repeated claims, claims associated with excessive quantities, or other conduct inconsistent with a genuine trial.

How to request a refund

To request a refund under the Guarantee, email Info@geteverease.com with the name and email address used on your order, together with your order number where available. Our team will process eligible requests promptly.

Refund method and timing

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received an incorrect item, please email Info@geteverease.com within 30 days of delivery with your order number and a photograph of the item. We will arrange a replacement or refund at no cost to you.

Subscription orders

You may cancel your subscription at any time to prevent future charges (see our Subscription & Monthly Refill Policy and Cancel or Change Order). The 100-Day MoneyBack Guarantee applies to your first order. For ongoing subscription renewals, the most effective way to avoid a charge is to skip or cancel before your next billing date; if a problem arises with a renewal order, please contact us and we will work with you to resolve it.

Order cancellations

For cancelling or changing an order before it is dispatched, please see our Cancel or Change Order page.

Chargebacks

If you experience any issue with an order, please contact us first — we resolve the vast majority of concerns quickly and directly. Initiating a chargeback without contacting us delays resolution.

Changes to this policy

We may update this Refund Policy from time to time. The version posted on this website, bearing the most recent “Last updated” date, applies to your order.

Contact

HINESCOMMERCE LLC (EverEase) · 312 W 2nd St, Unit #A9284, Casper, WY 82601, United States · Info@geteverease.com